If your product arrives damaged or is not working, you can return it to us within 7 days after delivery. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. In the despite of whether the defective product is within or outside the warranty period, the incurred courier charge of returning the product to our warehouse or office is to be borne by Customer. Meanwhile, the courier charge of returning the product to the Customer will be at our expenses.

Return a DOA (dead on arrival) item If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee. If the item has a high value, we may ask you to return it. Please include all of its accessories, in the returned parcel. If any accessory or component is missing, you’ll be asked to pay for it. We will do our best to ensure that the products shipped to our customers are in their best condition.

If your product turns out to be defective, please provide us with the following proof: - This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product. Photos of the front and the back of the package or box; Partial shipment slips (if applicable); Photo or video of the defective item; Photo or video and a detailed description of the problem; To return an incorrect item received from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs: Photos or a video of the incorrect item; Photos or a video showing the problem occurred with this product; Due to different batches of products being supplied,  the product's logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this return will not be accepted. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid for the return. Please be sure that the item you return is in the original package and the merchandise is in the same condition you received itIf the return is not a result of our error, customers will be required to cover shipping costs both ways. Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

How can I return the defective item?

Please contact us before returning a defective item. Important Notes All customers should contact Customer Service for approval before sending anything to us. We will not be responsible for returned item(s) without notifying us in advance. Below are some further suggestions and important reminders: - Keep all the packaging materials and shipping notes, which may be necessary for processing your return request; After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we cannot receive this information, we will have to wait until when the product arrives in our warehouse. - Refunds will be arranged when approved and you’ll be contacted for details for banking transactions. 

We reserve the right to make changes or improvements to this policy. Any changes will be updated in the relevant section.

Currency: MYR
MYR - Malaysia Ringgits
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